DuWheels DMCC provides an opportunity to its Users to avail value deal vouchers from a number of merchants, including Car service centres and Car rental companies, at discounted prices by issue of vouchers that can be redeemed up to a certain validity period from Car Service centres and Car rental companies (Vouchers).  

In order to purchase DuWheels DMCC Vouchers, the User would be required to create an account on the Website. So we can provide you with easy access to print and download your orders from your account and also we will send you a copy of voucher to users registered email address. 

By placing an order on the Website, you make an offer to us to purchase DuWheels DMCC Vouchers for buying / availing specific products and/or services which you have selected based on www.duwheels.com standard terms and conditions, Car service centres, Car rental companies-specific restrictions and on these Terms of Use.  

When you go through the procedure for purchasing a Voucher, after you have provided your acceptance of these Terms of Use and after we have taken payment (by debit card or credit card or other modes of payment) the transaction is complete, and a contract for purchase is made, only when we email you confirming the transaction (which is our acceptance of the transaction).  We keep a copy of the contract with us.

STANDARD TERMS AND CONDITIONS: (For Service centres and car rental companies - Specific DuWheels DMCC Vouchers).

For the purpose of this section, Service centres and Car rental companies that offers car care services and car rental services for sale in its regular business operations, and is making such services available to purchasers of DuWheels DMCC Vouchers. In this respect, the following shall constitute as Standard Terms and Conditions for redeeming DuWheels DMCC Vouchers:

(i) DuWheels DMCC shall not be responsible for the quality of services provided by the Service centres and Car rental companies, and the same shall be the sole responsibility of the Service centres and Car rental companies.
(ii) DuWheels DMCC Vouchers are redeemable in their entirety only and may not be redeemed incrementally.
(iii) DuWheels DMCC Vouchers can be redeemed only after due verification of the customer including, without limitation, matching the unique identification number provided to the customer at the time of purchase of DuWheels DMCC Vouchers.
(iv) Validity period for redemption of DuWheels DMCC Vouchers is determined by Service centres and Car rental companies, shall be mentioned on DuWheels DMCC Vouchers.
(v) It is at the discretion of the Service centres and Car rental companies to determine whether DuWheels DMCC Vouchers can be combined with any other Service centres or Car rental companies  vouchers, third party vouchers, coupons, or promotions and the like.
(vi) DuWheels DMCC Vouchers cannot be used for taxes, tips or prior balances, unless permitted by the Service centres and Car rental companies.
(vii) DuWheels DMCC Vouchers are valid for check-in only unless otherwise stated.
(viii) Reproduction, sale or trade of DuWheels DMCC Vouchers is strictly prohibited.
(ix) Any attempted redemption not consistent with these Terms of Use and Standard Terms and Conditions will render the DuWheels DMCC Voucher void and invalid.
(x) The DuWheels DMCC Voucher (including, but not limited to, any discounts provided therein) will expire on the date specified on it.

REFUND / CANCELLATION POLICY:
We rely on the customer and want our customer to be happy, Please ensure that the deal you select suits your needs, requirements, timing and redemption ability
If you decide over time that your DuWheels voucher is no longer of interest we suggest you  gift it to a friend or family member. But DuWheels DMCC is not responsible for any quality of product or service from the merchant. We will refund the money to customer if the merchant refuses to accept any valid voucher.

Invalid/Expired vouchers are non-refundable, and no voucher is valid for exchange of cash.
Please note that refunds are not applicable in the following cases:
- If your DuWheels voucher has expired
- If you make a double purchase
- If you change your plans
- If you accidentally purchase a deal

Refunds will be done only through the Original Mode of Payment. Please allow for up to 30 days for the refund transfer to be completed.

CONTACT US:
30-01-2156, J&GPlex 3
Jewellery & Gemplex, JLT
Dubai, United Arab Emirates
Email: info@duwheels.com
Phone: +971 4 3835341